Terms of Service

1. Acceptance

By accessing or using Crawlly AI, you agree to these Terms of Service. If you do not agree, do not use the service.

2. Service Description

Crawlly AI provides website audit and reporting tools focused on SEO, AEO, GEO, and LLM visibility. The service may include scoring, issue prioritization, roadmap actions, trend comparisons, monthly subscription plans, trials, and one-time audit run top-up packs. Crawlly AI operates from 1309 Coffeen Avenue, Sheridan, Wyoming 82801, United States.

3. Accounts and Access

• You are responsible for all activity under your account.
• You must provide accurate registration and billing information.
• You may sign in with email/password or Google OAuth.
• You are responsible for maintaining credential confidentiality.

4. Customer Data and License

You retain ownership of data you submit (for example domains, settings, and site-related inputs). You grant Crawlly AI a non-exclusive license to host, process, and analyze this data to provide and improve the service.

Domains, URLs, prompts, brand names, audience descriptions, competitor names, instructions, configuration settings, and other materials you submit are user-provided content. You are solely responsible for the accuracy, legality, rights, permissions, and appropriateness of user-provided content and for any output generated from it.

5. Billing, Subscriptions, Audit Runs, and Promotions

• Paid plans are billed monthly on a recurring basis unless canceled.
• Payments are processed by Stripe and subject to Stripe's terms.
• Your plan includes a monthly audit run allowance that resets at the start of each new billing cycle and does not roll over.
• One-time top-up purchases and promotional bonus runs are added to your account as bonus runs and, in the current product, do not expire while the account remains active, in good standing, and on a paid or trial plan.
• Audit runs, top-up runs, and bonus runs have no cash value, are non-transferable, and are not redeemable for currency.
• Starting, queuing, or confirming an audit or Visibility run consumes run capacity. Except where required by law or granted at our discretion, canceled, interrupted, failed, or completed runs are not automatically restored.
• You are responsible for checking the site URL, domain, brand name, prompt profile, target audience, competitor inputs, and prompt text before starting or confirming a run.
• You can cancel a subscription at any time from the Customer Portal in your account settings to stop renewal at the end of the current billing period.
• Where a plan offers a free trial, a valid payment method is required at checkout. Unless you cancel before the trial period ends, the subscription will automatically convert to a paid plan at the end of the trial and your payment method will be charged at the listed price. The trial length and price are shown at checkout.
• Canceling a subscription stops future renewals at the end of the current billing period. Cancellation does not provide a refund for the current billing period unless required by applicable law.
• If a payment fails or a subscription becomes past-due or unpaid, we may suspend run creation, top-up purchases, and other paid features until the payment issue is resolved. Existing report access is generally preserved during this period.
• Promo codes and discounts may have eligibility rules, expiration dates, or usage limits.
• Prices may exclude applicable taxes, duties, or similar government charges unless stated otherwise at checkout.
• Plans, trials, prices, features, quotas, usage limits, entitlements, included runs, bonus runs, top-ups, and billing terms may change over time as the service develops.
• We may add, remove, rename, limit, suspend, or discontinue any plan, trial, feature, quota, entitlement, usage allowance, promotion, or pricing option, including for existing users, where permitted by law.
• If we make a material change to a paid subscription during an active billing period, we will apply the change at renewal or provide commercially reasonable notice, unless the change is required for security, legal, abuse-prevention, third-party provider, or operational reasons.
• Free, trial, beta, promotional, discounted, or legacy access may be modified, limited, or withdrawn at any time without compensation, except where applicable law requires otherwise.

6. Plan and Service Changes

Crawlly AI is an evolving SaaS product. We may change how plans, subscriptions, trials, quotas, features, limits, reports, and workflows operate. This may include changing included audit runs, changing or removing free or trial access, changing feature availability by plan, adding or removing top-ups or promotional allowances, modifying pricing, or introducing new plan names and entitlements.

We try to make changes in a commercially reasonable way, but you acknowledge that continued access to any particular plan, free allowance, trial feature, beta feature, quota, provider, model, crawler, report format, scoring method, or workflow is not guaranteed. Already-generated reports generally remain accessible to your account unless access must be limited for security, legal, payment, abuse-prevention, account termination, data-retention, or operational reasons.

7. Visibility Beta

The Visibility features, including prompt configuration, prompt runs, LLM answer capture, source extraction, citation rank, recommendations, and related reports, are currently beta features.

• Visibility outputs are experimental, may change over time, and may be incomplete, inaccurate, inconsistent, stale, or affected by third-party model behavior.
• LLM responses can vary between runs and providers, and source extraction may miss, misclassify, or fail to capture sources.
• We do not guarantee any specific ranking, citation, mention, SEO, AEO, GEO, traffic, revenue, or business outcome from a Visibility run.
• We are not responsible for broken, incomplete, unexpected, or low-quality Visibility outputs caused by user-provided prompts, incorrect configuration, inaccessible websites, third-party provider failures, crawler limitations, or model behavior.
• We may change, limit, suspend, or discontinue beta features, scoring, prompts, providers, or reports at any time as the product improves.
• By voluntarily confirming or starting a Visibility run, you acknowledge that the feature is in beta and that run capacity may be consumed even if the result does not meet your expectations.

8. Refunds

Unless required by applicable law or expressly agreed by us in writing, subscription fees, one-time top-up purchases, granted runs, bonus runs, and partially used billing periods are non-refundable once made available to your account.

To request a refund review, you must contact us manually at contact@crawlly.ai with the subject line "Refund Request" and include your account email, the payment or invoice reference if available, the date of purchase, and the exact reason for the request. We may ask for additional information before deciding whether a refund is appropriate.

Refunds are not provided merely because:

• You do not like the tool, interface, workflow, report format, or result after voluntarily using the service.
• You entered the wrong site, URL, domain, brand name, prompt, audience, competitor, or other configuration into the dashboard.
• You confirmed or started a Visibility beta run and are unhappy with the LLM output, citations, sources, recommendations, or model variability.
• You used, queued, confirmed, or consumed audit runs, Visibility runs, top-up runs, promotional runs, or bonus runs.
• You forgot to cancel before a renewal date where the subscription terms and cancellation method were made available to you.
• A third-party provider, model, website, API, crawler, or payment provider behaved differently than expected, unless applicable law requires otherwise.

Approved refunds, if any, are normally returned to the original payment method. Bank, card network, and Stripe processing times may vary. If you file a payment dispute or chargeback, we may suspend account access while the dispute is investigated.

9. Customer Responsibilities and Compliance

• You are responsible for ensuring that you have the rights and permissions needed to submit, crawl, audit, or test any website, URL, prompt, brand, competitor, or data you provide.
• You are responsible for reviewing your inputs before running audits or Visibility checks and for deciding whether outputs are suitable for your business use.
• You are responsible for complying with laws, regulations, platform terms, industry rules, advertising standards, privacy obligations, and third-party rights that apply to your business and use of the service.
• Crawlly AI does not guarantee that your website, content, marketing, prompts, reports, or business practices comply with any law, regulation, search engine policy, LLM provider policy, accessibility rule, privacy rule, or industry best practice.
• We may refuse, suspend, or terminate usage that appears unlawful, abusive, fraudulent, or likely to harm Crawlly AI, our users, third parties, or platform integrity.

10. Affiliate Attribution

Crawlly AI uses Endorsely to attribute affiliate referrals. Referral identifiers (for example via URL parameters or attribution cookies) may be associated with your signup or purchase to calculate partner commissions.

If you join the affiliate program, participation may be subject to approval, payout rules, anti-fraud restrictions, reversals for refunded or fraudulent transactions, and separate program terms provided by Crawlly AI or Endorsely.

11. Acceptable Use

You agree not to:

• Access or attempt to access systems without authorization.
• Interfere with service integrity, security, or availability.
• Use the service to violate applicable law or third-party rights.
• Upload malicious code, abusive content, or fraudulent data.
• Submit prompts, instructions, URLs, or data that are illegal, infringing, deceptive, defamatory, abusive, discriminatory, privacy-violating, harmful, or intended to bypass platform or model safety rules.
• Use outputs to mislead others, impersonate a person or business, manipulate rankings or reviews unlawfully, violate advertising rules, or make unsupported claims about any brand, competitor, person, product, or service.
• Abuse trial periods, including creating multiple accounts to obtain repeated trials, sharing accounts to circumvent quotas, or using disposable payment methods to evade billing.
• Reverse engineer or misuse the service beyond permitted use.

We may block, refuse, remove, or decline to process any prompt, run, URL, report, account, or submitted content if we believe it may violate these Terms, applicable law, third-party rights, provider policies, or platform integrity requirements.

12. Third-Party Services

Our service relies on third-party providers including Supabase, Stripe, Google OAuth, Loops, Google Tag Manager, and Endorsely. We are not responsible for outages, policy changes, or acts/omissions of third-party providers.

13. Intellectual Property

Crawlly AI and its software, branding, content, and documentation are protected by intellectual property laws. No rights are granted except those necessary to use the service under these Terms.

14. No Professional Advice

Audit outputs are informational and operational guidance only. They do not constitute legal, financial, tax, compliance, SEO, marketing, or professional advice. You should independently verify outputs before relying on them for business, legal, financial, or compliance decisions.

15. Disclaimer of Warranties

To the maximum extent permitted by law, the service is provided "as is" and "as available," without warranties of any kind, whether express or implied. We do not warrant that the service will be uninterrupted, error-free, accurate, complete, current, secure, or fit for any specific purpose.

16. Limitation of Liability

To the maximum extent permitted by law, Crawlly AI is not liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, data, or goodwill arising from use of the service.

To the maximum extent permitted by law, Crawlly AI is not liable for damages, losses, claims, costs, or disputes arising from user-provided content, illegal or improper prompts, inaccurate site configuration, inaccessible websites, third-party provider failures, model behavior, crawler limitations, or business decisions made based on audit or Visibility outputs.

17. Suspension and Termination

We may suspend or terminate access if these Terms are violated, to protect platform security, or where required by law. You may stop using the service at any time.

18. Changes to Terms

We may update these Terms periodically. Continued use of the service after updates become effective means you accept the revised Terms. For material changes affecting paid subscriptions, we will provide commercially reasonable notice before the change takes effect.

19. Governing Law

These Terms are governed by the laws of Wyoming, United States, without regard to conflict of law principles, except where mandatory consumer protection laws in your jurisdiction provide otherwise. Any dispute arising from these Terms shall be resolved in the state or federal courts located in Wyoming, United States, and you consent to exclusive jurisdiction and venue in those courts, except where applicable consumer protection law requires otherwise.

20. Contact

For questions about these Terms, contact contact@crawlly.ai or write to Crawlly AI, 1309 Coffeen Avenue, Sheridan, Wyoming 82801, United States.